Shipping Information
We ship from Sydney with Australia Post, and you can pick up for free from Wentworthville. Here's everything you need to know.
Australia
| Free Standard Shipping | Orders $89 and over | 2 to 8 business days |
| Standard | $11.99 | 2 to 8 business days |
| Express | $15.99 | 1 to 3 business days |
| Local Pickup | Free | Ready in 2 to 4 days |
Delivery times are Australia Post estimates and start once your parcel is dispatched. Regional and remote areas can take a little longer.
New Zealand
| Free Standard Shipping | Orders $200 AUD and over | 8 to 12 business days |
| Standard | $19 | 8 to 12 business days |
| Express | $32 | 4 to 8 business days |
Rest of the World
| Free Standard Shipping | Orders $300 AUD and over | 8 to 28 business days |
| Standard | $28 | 8 to 28 business days |
| Express | $45 | 4 to 10 business days |
All prices are in Australian dollars.
Local Pickup
Choose Local Pickup at checkout and there's no shipping charge. We'll email you as soon as your order is ready to collect from Wentworthville, usually within 2 to 4 days. Please wait for that email before coming by.
How long until my order is dispatched?
Orders are packed and sent within 3 to 5 business days, Monday to Friday, excluding public holidays. It can take a little longer during sales, around Christmas, and while we're away at cake shows. If that's the case we'll say so at the top of the site.
Tracking
Every order is sent with tracking. You'll get a shipping confirmation email with your tracking number the moment your parcel is on its way.
If your parcel is delayed or goes missing, Australia Post can usually sort it out fastest:
If you're still stuck, email us and we'll help chase it up.
International orders and customs
International orders may be subject to customs inspection, import duties and taxes set by your country. These are charged by your customs office, not by us, and are the buyer's responsibility. It's worth checking with your local customs office before ordering.
We declare all parcels accurately and can't mark orders as a gift or sample.
New Zealand customers can estimate charges with the NZ Customs Duty Estimator.
Questions?
Email us at hello@okbakingsupplies.com.au and we'll get back to you.